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Refund policy
SHIPPING
Shipping times may vary from 1-7 Business days depending on products that are ready made or made to order. We fulfill & ship from various locations within the US. Orders & products may ship separately.
RETURNS & REFUNDS
Lulla Sport will gladly accept unused/unworn products purchased from our website for an exchange or returned for a full refund within 30 days of purchase for DOMESTIC & CANADIAN orders only.Items must be unused, unworn, unwashed, no damage, stains or smells with all original tags and accessories attached.
We reserve the right to refuse a refund if the items have any signs of use, wear, alterations, misuse or damage.
Items that are marked "Sale" or "Final Sale" are not eligible for refund, exchange or store credit.
We do not accept returns or exchanges for any item(s) purchased through a third-party seller/re-seller.
In the case where the order/product has been damaged or lost by the Shipper (i.e. USPS, UPS, DHL...) Lulla Sport will help to file a claim on your behalf. We highly recommend that all Domestic & Canadian orders be purchased with postage that includes tracking and insurance. We are ultimately not responsible for any issues, problems, delays or loss caused by the Shipper.
Please submit your Return Request via our Contact Form or via e-mail: hello@lullasport.com
DOMESTIC & CANADIAN RETURNS
How do I send my return back?
1. Request a Return via our Contact Form or via e-mail: hello@lullasport.com. We will reply back with a return authorization RA#
2. Securely repack your items in the package you received them in or any package of your choice. Mark the return authorization # clearly on the package. Mark your order # if available as well.
3. Mail returns/exchanges to:
LULLASPORT WH (Returns)
5685 Alcoa Ave, Vernon CA 90058
PLEASE NOTE:
You are responsible for the cost of return shipping.
We will only issue a prepaid return label for items that are defective or damaged upon arrival.
We recommend returns by USPS for most economical shipping cost.
INTERNATIONAL
We do not accept returns/exchanges for International orders.
Any International shipped orders cannot be returned or refunded, unless the wrong item was received or is defective. We triple check our orders to send out 100% quality items, taking photos of each product and package sent out.
In the case where the order/product has been damaged or lost by the Shipper (i.e. USPS, UPS, Fed Ex, DHL...) Lulla Sport will help to file a claim on your behalf. All International Orders must be purchased with postage that includes tracking and insurance. We are ultimately not responsible for any issues, problems, delays or loss caused by the Shipper.
REFUNDS & PROCESSING TIME
Your refund will be processed in the original form of payment within 1 week (5 Business Days) from the date we receive the item(s). You will be notified via email to the address associated with your order when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once.